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+49 1573 8306056
30% discount on the first order. Free Shipping!!!
+49 1573 8306056
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Returns & exchanges


Returns:

shinenows.com will refund, resend or accept the return for any of the following:

1. Late orders: Orders not found, in transit, pending, expired with more than 25 days (from the date you send payment to shinenows.com) for the US and 30 days (excluding some countries where China Post uses Registered Air was) Post The above point no longer applies to the following situations: The shipment was partially or completely prevented or delayed due to force majeure such as epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, severe snow. ShineNows is not responsible for late dispatch of orders. However, ShineNows will notify you via email within 10 days. Please check shipping for China Post Registered Air Mail here) for rest of the world if:

- A customer sent a complaint (via PayPal Dispute or another gateway, an email, etc.)

- You checked the tracking number and no movement or information is displayed.

- Sometimes the order had arrived at the buyer's closest office and was pending delivery due to the wrong or unclear address. The buyer must go to the post office for delivery.

>> You must work on shinenows.com:

2. Delivered orders: When drop shipping orders are completed within the maximum delivery time (count based on our shipping time calculator) and more than 10 days. Status COMPLETED + 5 days CLOSED (ie from the date of dispatch of the order + maximum delivery time + 15 days), you are not allowed to open any more disputes.

For wholesale orders completed within the maximum delivery time (count based on our shipping time calculator) and more than 14 days. Status COMPLETED + 7 days CLOSED (ie from the date of the shipping order + maximum delivery time + 21 days) no longer allowed to open a dispute.

3. Damaged orders: shinenows.com offers a full refund / replacement if:

- Orders arrived damaged.

- For electronic products, the drop shipper should open the dispute within 7 days of receiving it.

- For normal products, drop shipper should open the dispute within 3 days of receiving it.

>> You must work on shinenows.com:

- Photos of the damaged item as evidence of damage.

4. Poor quality: ShineNows.com checks most items before shipping, but sometimes buyers still complain about the products they received.

- imperfections such as poor sewing, wrong size / color, missing parts, not working, etc.

- For electronic products, the drop shipper should open the dispute within 7 days of receiving it.

- For normal products, drop shipper should open the dispute within 3 days of receiving it.

>> You must work on shinenows.com:

- Photos of the items received by the buyer as evidence of defects.

>> For missing parts, Shinenows will only accept resending instead of a full refund.

DHL: There are additional costs for the remote address. We will contact you as soon as we find them.